Learning new software takes time
Further Info
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Implementation Velocity
Whenever one embarks upon using either: SaaS, Hosted Software, Dedicated Software - there is what is known as "Implementation Velocity".
Quite simply, how long does it take before a customer is comfortable with the software?
Even for those highly familiar with Portfolio Management and the Cryptocurrency Space in general, new software takes time to learn.
Why the Additional Four Week Window?
Four weeks sounds like a long time, but in learning an advanced solution, it can take a while.
This is why we give you an extra month to play around with the software. It helps us to ease customers into the way that our software works and confirm any understanding on exchanges.
Equally as important, getting early feedback, can lead us towards adding small improvements if it makes sense.
How we Improve Implementation Velocity
Focus has been upon core functionality, and reducing overhead when adding new features.
We provide examples and documentation.
We explain how the exchange works - remember, Coinbase and other exchanges are constantly changing their dashboards.
We will also provide small sessions to help customers understand the software more.
For each customer, we set up a case management board - our current go-to solution is Trello.
Easing the Pressure
Customers
- Giving customers a 12 month window feels unfair
- A month of light-touch exploration works better
- Many issues can be triaged
Knowledge Discovery
- Giving customers time to get up to speed rather than pretending they can hit the ground running is preferable
- This allows us to consider improvements for later implementation, or improve our documentation
- We can take more time to do independent verification of ideas and challenges customers may have